Van Gogh Museum Accessibility

Step-free across all four floors, free wheelchair loan, audio descriptions, monthly touch tours and Sign Language Saturdays. The museum is one of the most accessible in the Netherlands — here's how to make use of every service.

The Van Gogh Museum is fully step-free and offers a wide range of services for visitors with disabilities — from free wheelchair loan to monthly touch tours for blind and partially sighted visitors. See our free & reduced tickets page for the companion-free policy and visitors guide for general practical info.

Facilities and services in detail

Mobility

All four floors of the original Rietveld building and the Kurokawa wing are accessible by lift. Doorways are wide and the entire route is step-free. Free wheelchair loan is available at the cloakroom on a first-come basis — we strongly recommend reserving in advance via the official site to guarantee one. Accessible toilets are on every floor.

Sight

The multimedia tour includes detailed audio descriptions of every major painting. The museum hosts monthly touch tours where blind and partially sighted visitors explore high-quality tactile reproductions of key works alongside an experienced guide — book through the museum's accessibility department.

Hearing

Sign-language video tours in Dutch Sign Language (NGT) are available on the museum app, and induction loops are installed at all information points. The museum runs occasional Sign Language Saturdays with NGT and International Sign — check the official calendar.

Cognitive

A sensory rest room is available on the ground floor for visitors who need a quiet space — ask at the information desk. The museum also runs occasional Sensory Sundays with reduced lighting and music for visitors with sensory sensitivities.

Support offered

Services to make your visit comfortable

Wheelchairs

Free loan at the cloakroom on a first-come basis — reserve in advance via the official site to guarantee availability.

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Free companion

One companion of a disabled visitor enters free of charge — see our free & reduced tickets page for booking instructions.

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Audio descriptions

Detailed audio descriptions of every major painting via the official multimedia tour, available in 9 languages.

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Assistance dogs

Assistance dogs are welcome throughout the museum and the café — no advance notice required.

Accessibility FAQ

Common questions about access at the museum

Is the museum fully wheelchair accessible?
Yes. All four floors and the Kurokawa wing are connected by lifts. Doorways are wide; the route is step-free throughout.
Can I reserve a wheelchair?
Yes — request one in advance via the official site. The loan is free.
Are companions admitted free?
Yes — one companion of a disabled visitor is admitted free of charge. The disabled visitor pays standard admission.
Are there sensory-friendly hours?
The museum runs occasional Sensory Sundays with reduced lighting and music. Check the official calendar for upcoming dates.
Are guide dogs allowed?
Yes. Assistance dogs are welcome throughout the museum, including the café.
Is parking available for blue-badge holders?
Yes — designated disabled parking spots are available on Hobbemastraat at the side of the building. Book ahead in summer.
Are there quiet rooms in the museum?
Yes — a sensory rest room is available on the ground floor. Ask staff at the information desk to access it.
How do I book a touch tour?
Touch tours run monthly for blind and partially sighted visitors. Book directly through the museum's accessibility department on vangoghmuseum.nl, ideally a month ahead.
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